1.0 Privacy Policy

  1. The Piano Removal Company, is committed to protecting and respecting your privacy, ensuring to abide to the guidance of the GDPR and EU Data Protection policies.
  2. Contact details
    Our contact details are :
  1. What type of information we have
    We currently collect and process the following information:We collect personal information through enquiry, registration and order forms in order to process your order. This includes names, addresses, telephone numbers and email addresses. We also collect information about your piano or piano service requirements.We may also, from time to time, carry out reviews of visitors to our website in order to understand the demographic profile of our current and potential customers. This has no connection to your personal details and is recorded more for statistics for The Piano Removal Company to see how many visitors the website has had and which areas of the website are popular. Only anonymised, aggregated information is used.We may receive information about you from third parties (including, for example, sub-contractors in payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
  2. How we get the information and why we do we have it
    Most of the personal information we process is provided to us directly by you.If you have made an enquiry regarding a piano sale, purchase or service we have you details on file in order to respond to queries, fulfil any orders, arrange for delivery and to follow up with any additional information. This will be information you would have provided during your enquiry.
    We store your contact information and details of purchases for our financial records in customer management and financial systems.In some circumstances personal information may be collected through consent. For example, we can provide you with information on our services and product range on a regular basis if individuals opt in to our newsletter. In these circumstances you are provided an opt-in method and you have the right to access, erase or withdraw their consent to us holding information. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at enquiries@pianoremovalcompany.co.uk
    (b) We have a contractual obligation.
  3. What we do with the information
    We use the information that you have given us in order to communicate with you and meet your needs as a customer. We may also use it to send you information on our services and products if you opt in to receive this information.Your information will not be passed to any third parties unless you have agreed to it. You will only be added to our electronic mailing list if you have opted to join.We may use the following third-party service providers named below to process and store data:
  • Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Mailchimp’s Privacy Policy
  • Google LLC, which provides our email service. We also use Google Analytics service to measure the performance of this website. Google’s Privacy Policy
  • Zoho Corporation Pvt. Ltd. who provide our Customer Relationship Management system, for managing enquiries and orders. Zoho’s Privacy Policy
  1. How we store your information
    Your information is securely stored at our Bath shop premises on password protected computers and systems. Access to systems is through strict procedures and security systems.Due to the nature of our work and the ongoing relationship and support we offer to customers, we retain your personal information (name, contact details, service/sale details) unless you request us to delete your data. We would do this by removing your details from all our systems and safely destroying any paper records.
  2. Your data protection rights
    Under data protection law, you have rights including:Your right of access – You have the right to ask us for copies of your personal information.Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  3. How to complain
    If you have any questions or concerns about this privacy policy, please contact Jonathan Kelly at enquiries@pianoremovalcompany.co.uk or call 01225 458 540

    You can also complain to the ICO if you are unhappy with how we have used your data.The ICO’s address:
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AFHelpline number: 0303 123 1113

1.1 Use of this Website from outside the UK

  1. This Website can not be used in any way that impinges the rights of anyone else or the enjoyment of the website by anyone else.  The website must only be used for legal purposes.
  2. The use, downloading and printing of content is permitted for personal use but prior written consent is required to:
    – replicate, modify, use or re-post any website content or use the content for any commercial reason
    – reproduce, crawl, frame, link to or deep-link into this website on or from any other website;
  3. The Website content is aimed at providing information on piano removal services to the UK.  The Piano Removal Company does not currently accept orders from outside the UK.

1.2 Cookies

  1. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.
  2. The site then ’knows’ that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. For instance, it can be helpful to vary content according to whether this is your first ever visit to a site – or your 71st.
  3. Like many online retailers and other websites, we use cookies to facilitate your navigation through the website
  4. By visiting our site with your browser settings adjusted to accept cookies you are consenting to the use of cookies.
  5. Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer, Google Chrome, Netscape Navigator, you can configure your browser to restrict cookies or block all cookies should you wish.
  6. Cookies used on are third party Google Analytics and standard WordPress cookies set by our website itself
Google Analytics Cookies
  • We use Google Analytics to analyse the use of our website.
  • Google Analytics generates statistical and other information about website use by means of cookies.
  • The Google Analytics cookies used by this website have the following names: ga_, _utma, _utmb, _utmc and _utmz.
  • Google’s privacy policy for Google Analytics is available at: http://www.google.com/policies/privacy/
WordPress Cookies

We use cookies to anonymously gather statistics of how and our website is used as well default WordPress cookies which apply settings for your visit across the website.

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1WordPress also sets a few wp-settings-[UID] cookies.
The number on the end is your individual user ID from the users database table.
This is used to customize your view of admin interface, and possibly also the main site interface.		1 year
wp-settings-time-2WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session

1.3 Disclosures

  1. Your information will not be passed to any third parties unless you have agreed to it. You will only be added to our electronic mailing list if you have opted to join.
  2. If you no longer wish to receive information about our products or services, email us at enquiries@pianoremovalcompany.co.uk

1.4 Password & Account Security

  1. The Piano Removal Company are not liable to any person for any activities, loss or damage which arise as a result of you not protecting the confidentiality of your email, password and account details.
  2. You are responsible for maintaining the confidentiality of this information.

1.5 Ownership of Rights

  1. All rights, including copyright and other intellectual property rights, in and to this website are owned by or licensed to the Piano Removal Company Ltd trading as The Piano Removal Company.
  2. You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
  3. Any person who acquires any copyright or other intellectual property rights in the website agrees to assign those rights to us.  This includes any user generated content.  Any and all moral rights acquired in or to the website are unconditionally and irrevocably waived.  All reasonable effort must be made to assign such rights to us.

1.6 Accuracy of Content

  1. The Piano Removal Company disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party to the extent permitted by applicable law.
  2. Any views given in user generated content do not represent our views, opinions, beliefs or values but are the opinions of those users.

1.7 Damage to your Computer or other Device

  1. The Piano Removal Company can not guarantee that your use of the website will not damage your computer.  We use reasonable efforts to ensure that the website is free from viruses, malicious or harmful content however it is the responsibility of users to ensure that they have the correct anti-virus software.  The Piano Removal Company is not liable to any person for any loss or damage to computers or other devices as a result of viruses or other harmful content from the website, except where applicable by law.
  2. Please contact us if you think that any computer or device used to access the website has been infected as a result.

1.8 Links to other Websites

  1. There are links from the website to other websites we think you may find useful.  Except where required by applicable law, The Piano Removal Company does not accept any liability in respect of the use of these websites.

1.9 Exclusions of Liability

  1. We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law.
  2. The Piano Removal Company accepts no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.
  3. The Piano Removal Company shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website except to the extent required by applicable law.
  4. These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
  5. Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

1.10 Entire Agreement

  1. These Website Terms & Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

1.11  Law, Jurisdiction and Language

  1. Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

1.12 Changes to these Website Terms

  1. We reserve the right to change and update these Website Terms from time to time.  You should revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website.
  2. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.

 Product Review Guidelines
  1. By accessing, browsing, using, registering or contributing to The Piano Removal Company and any other area of our Website where you can post submissions or reviews or ask questions you confirm that you have read, understood and agree to the following terms. If you do not agree to these terms in their entirety, you should not use this website.

1.13 Ownership of Submissions

  1. Other than personal data which is subject to our Privacy Policy all blogs, feedback, comments, questions, ideas, suggestions, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to The Piano Removal Company on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of The Piano Removal Company once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

1.14 Social Networking Websites

  1. These terms also govern any Submissions you make on any Digital Piano Shop related third party websites or pages such as Facebook, Twitter, YouTube or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of The Piano Removal Company or its employees and The Piano Removal Company is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

1.15 Intellectual Property Rights

  1. For any content that you submit, you grant The Piano Removal Company a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
  2. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Digital Piano Shop related third party website or page, you must comply with the content standards set out below and these terms.
  3. Any third-party advertising on Digital Piano Shop pages of third party social networking sites are not the responsibility of, or endorsed by, The Piano Removal Company. All rights, including copyright on Digital Piano Shop pages are owned by or licensed to The Piano Removal Company.
  4. Any use of any Digital Piano Shop social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of The Piano Removal Company.
  5. All worldwide rights reserved.

1.16 Confidentiality

  1. Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Digital Piano Shop related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy.
  2. The Piano Removal Company reserves the right to change, condense or delete any content on the Website that The Piano Removal Company deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.
  3. The Piano Removal Company does not guarantee that you will have any recourse through The Piano Removal Company to edit or delete any content you have submitted. The Piano Removal Company reserves the right to remove or to refuse to post any submission for any reason.
  4. You acknowledge that you, not The Piano Removal Company, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Piano Removal Company, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees
  5. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website..

1.17 Eligibility to Post a Submission

  1. You must be 18 years of age or older
  2. You must be registered to post a submission
  3. Suppliers or manufacturers are not eligible to post a submission

1.18  Rules for Submissions

  1. Please be polite and only write in correct English.
  2. You confirm that the Submission is your own and that the content does not infringe the material, trade-marks or intellectual property of others
  3. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response

Submissions should not include:

  1. Content for which you were compensated or granted any consideration by any third party;
  2. Content that contains any computer viruses, worms or other potentially damaging computer programs or files
  3. Content that you know to be false, inaccurate or misleading
  4. Content that that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
  5. Profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  6. Comments about other reviewers or bloggers
  7. Remarks that repeat criminal accusations, false, defamatory or misleading statements
  8. Material which impersonates others
  9. Spam or advertising
  10. Third party brand names or trade marks
  11. Personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  12. HTML code, computer script or website urls
  13. Availability, price or alternative ordering or delivery information
  14. Information about The Piano Removal Company suppliers or manufacturers

The Piano Removal Company, in its absolute discretion, reserves the right to:

  1. not publish the Submission or remove it
  2. take any appropriate action if deemed necessary
  3. remove reviews which relate to seasonal products which are no longer in season

Please let us know if you see any Submissions which do not comply with our rules.

[1] Please note we do not currently accept orders from overseas